Returns & Exchanges
At Redcast Heritage Co., we want you to be fully satisfied with your high-quality garments. If an item doesn't fit or meet your expectations, you can return it within 30 days of delivery for a refund or exchange, provided it is in original, unworn condition.
Initiate Your Request
Visit our online returns portal or contact our support team with your order number and the items you wish to return to receive a Return Merchandise Authorization.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, labels, and branded boxes are included and undamaged to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our warehouse, keeping your tracking number for reference.
Quality Check and Refund
Once our team inspects the returned goods to ensure they meet our quality standards, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing